NewsBank, Inc. & Readex
Promoted three times since joining as an intern. Lead marketing operations, CRM strategy, analytics, martech and vendor management across NewsBank and Readex, reporting directly to the CMO and connecting marketing activity to Sales and revenue.
Manager, Marketing Operations & Analytics Oct 2024 to Present
- Led the company-wide migration from Acoustic to Klaviyo across four brands. Evaluated five platforms, built the business case and presented the recommendation to senior leadership. Directed 30+ contributors through go-live with zero campaign downtime and substantially reduced annual platform spend.
- Built a churn early-warning system and the company’s first account-level attribution log, linking marketing engagement to renewals and closed revenue across a portfolio with a 97% renewal rate.
- Built AI-assisted reporting, research and CRM-enrichment workflows, including a connector that uses email-domain and CRM data to match new contacts to likely accounts, account numbers and sales owners.
- Manage cross-channel marketing analytics across four brands and serve as a primary internal owner of the Klaviyo platform. Help shape martech budgets and make spend recommendations to CMO and VP leadership, with final spending decisions made by executive leadership.
- Rebuilt email sender reputation from 32 to 71 in six months by auditing 190,000 CRM records and isolating 120,000 verified marketable contacts. Built and manage the Klaviyo environment behind 3,298+ campaigns and 5.2M+ sends.
Senior Marketing Associate Mar 2022 to Oct 2024
- Raised campaign frequency from monthly to several times per week while lifting blended open rates from 12% to 36%, with top campaigns above 70%.
- Created the post-campaign engagement report delivered to every sales manager, surfacing engaged buyers and flagging real-time unsubscribes as an early warning for at-risk accounts.
- Managed campaign operations across six B2B market segments: academic, public library, international schools, corporate, government and nonprofit.
- Delivered platform trainings across all levels and business units, from Excel workflows to full product certifications.
Marketing Associate Jan 2021 to Mar 2022
- Ran email campaign production, list management and performance reporting across multiple brands and market segments.
- Built the reporting foundations later expanded into executive cross-channel analytics.